Heading the Conventional and Islamic divisions of the Operations Department with exceptional leadership skills and strategic planning abilities. Formulating and executing the Bank’s strategic programs with a focus on operational excellence.  Overseeing business functions and operational processes to ensure seamless operations.  Leading by devising and implementing product pricing strategies, lending policies, deposit, and remittance services. Fostering value-adding collaborations and partnerships to further strengthen the bank\'s positioning in the market. Having a pivotal role in several Digitalization Initiatives to ensure that the bank stays ahead of the curve in terms of technological advancements.
 KEY ACCOMPLISHMENTS:
•       Formulated, implemented & now monitoring a workable mechanism for smooth operation in the Branches, Area, and Head Office
•       Ensuring the development and execution of the bank’s strategy, strategic projects, and programs, in collaboration with other senior management to formulate and implement the strategy
•       Continuously transforming the digitization of core business processes and leading the implementation of technological solutions throughout the Banking Operations
•       Leading and liaising with external ecosystems, like State Bank of Pakistan and other authorities.
•       Ensuring regulatory compliance and timely submission of error-free reports to SBP in compliance to PRs
•       Ensuring the Bank’s policies, Operating Procedures & Controls to meet the Bank’s and Regulatory requirements to protect the business from financial and reputational risk
•       Overseeing the expenses and budgeting to help the organization optimize costs and benefits
Continuously analyzing the reports on operational performance to suggest improvements, mentoring and motivating the teams to achieve productivity and engagement 

Worked as Deputy Head of Operations. Monitored more than 50 conventional branches and country-wide Islamic Division. Led Branch Banking Operations, Centralized Operations, CAD Unit, Centralized Account Opening, eCIB, NADRA, Term Deposit, Clearing, Regulatory Reporting, ADC operations & Treasury operations. Ensured the ABEP to apply for new branch licenses, opening, and shifting of branches. Designed and executed policies, operational projects, and SOPs. Ensuring Capacity Building of sales & operations staff.

 KEY ACCOMPLISHMENTS:
 •       Assisted the Head of Operations in country wide operational matters, strategic decisions, and overall management of branch banking operations
 •       Build and Lead the Home Remittances Business (end-to-end process). Established the partnership with Bank Islami Pakistan as sub agent for RIA, IME and Money Gram
 •       Contributed in the Development, Growth and supervised Islamic Banking Division
 •       Successfully restructured the Operations Department by building new Units, CAD and ASU.
 •       Developed and lead the Customer Digital Onboarding Project from all operational aspects
 •       Lead the AOMs network to ensure regulatory compliance at optimal level of quality operations
 •       Lead the Policy & Procedure segment of the bank to devise the SOPs, Policies, and Procedures
 

Played an integral role as an Area Operation Manager in NRSP Microfinance bank and efficiently spearheaded 15 branches and more than 100 employees Retained adequate controls while ensuring compliance with consumer protection statutes/regulations in a predefined area of responsibility.
KEY ACCOMPLISHMENTS:
•       Functioned in close collaboration with various departments to devise new initiatives and ensure acceptable audit results following bank and regulatory procedures audits.
•       Trained and supervised all branch operations managers within the area as well as designed, executed, and tracked department and regional plans to attain organizational objectives.
•       Steered periodic department meetings, coaching sessions, and performance evaluations to oversee periodic branch operational audits while following the bank\'s policies and procedures.

Planned, devised, and streamlined all branch operations by following operational risk management policies while offering support to operational staff to achieve the branch\'s operational goals. Opened new Branches in the region.
KEY ACCOMPLISHMENTS:
•       Resolved audit indiscretions by establishing an operational flow in the branch, which minimized the chances of repetition of audit irregularities in the future and closure of previous audit reports.
•       Significantly improved audit category by cultivating branch working and executing policies and procedures of BOP under SBP guidelines and PRs.
•       Assisted Regional Operations Manager with Branches Review, Audit & Regulatory Compliance

• Established and spearheaded pharmaceutical business for 8 months while directing and maintaining the account of the hospital accurately.
• Initiated an improvement focused culture to ensure sales growth and optimum customers satisfaction.

Served on Key position like “Branch Manager” Vehari Road Multan Branch (Oct 2010 to Mar 2011), “Floor Manager” Abdali Road Multan Branch (May 2009 to Mar 2011) and “SRM & PFC” (Sep 2007 to May 2009). Designed a setup to give priority to customers and achieve Banca, investment, and liability sales targets. Actively contributed to banking initiatives and facilitated team members in meeting the setout branch business drivers and effectively achieving objectives. Identified existing customers\' needs and resolved issues while delivering the best solution to queries and concerns.
 KEY ACCOMPLISHMENTS:
 •       Achieved 100% Liability, Investment and BANCA Targets
 •       Won Several Accolades like Best RM 2009, Highest Investment Sales Award in 2009 and 2010 and I-phone in interbank competition of Engro Rupia in 2011
 •       Attained and surpassed the agreed sales target by the Channel Head for priority customers.
 •       Ensured prevention of money laundering actions & AML responses to conduct a mini-financial appraisal.
  •      Established and maintained effective working relations with the management and devised innovative cost save strategies to minimize direct branch costs.

To maintain the existing business and continuously explore and enhance the business at corporate levelMarket Monitoring, New Business Development and customer retentionAnalysis of pricing position, strategy formulation and implementation and to ensure the effective control over market result.

New Product and Business Development and Market MonitoringFormulation and Implementation of Sales Strategies at Dealers network